Shipping Policy
At RIDELOK, we aim to get your gear delivered as quickly and safely as possible.
Shipping Regions & Delivery Times
🇺🇸 United States & 🇦🇺 Australia
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Standard Shipping (12–15 business days): FREE
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Priority Shipping (8–12 business days): $2.99
🇨🇦 Canada
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Standard Shipping (15–20 business days): FREE
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Priority Shipping (10–15 business days): $9.99
Please note: Delivery times are estimates and may vary depending on your location and the fulfillment center used.
We ensure that our shipments are delivered without additional import duties or customs charges to the customer.
Order Processing Time
Orders are processed within 1–2 business days before being shipped.
You will receive a confirmation email once your order has been dispatched.
Tracking Your Order
Once your order ships, you will receive an automatic email containing your tracking number.
If you need assistance with tracking, please contact us at:
📩 info@ridelok.com
Delivery Information
Most orders are delivered by your local postal service and will arrive with your regular mail.
If you are not home at the time of delivery, your postal service may leave a notice with instructions on how to collect your parcel.
Unexpected Delays
Occasionally, shipments may take longer than the estimated delivery times due to factors beyond our control, such as international customs processing or carrier delays.
If your package appears to be delayed, please contact us and we will assist in resolving the issue.
Failed Delivery
If a package cannot be delivered due to incorrect shipping details, absence of the recipient, or refusal to collect the parcel, it may be returned to the sender.
In such cases, return shipping costs and any additional fees incurred will be deducted from the refund amount.
Items Marked as Delivered but Not Received
If tracking shows that your package has been delivered but you have not received it, please contact us immediately at:
We recommend using a secure delivery address, as we cannot guarantee replacements or refunds for items marked as successfully delivered by the carrier. However, we will do our best to assist you in investigating the issue.